Run your first diagnosis

Select the correct business workspace in the switcher. You can open Diagnostic before you have a plan or a previous diagnosis.

1. 1Open Marketing → Diagnostic in the sidebar, or open Diagnostic.
2. 2Under Focus your diagnosis, describe the business problem, choose the I’m not sure option if you want help finding a focus, or select an existing Goal. Confirm the website and review the business type and saved details. The page shows when required information is missing.
3. 3Select Start Diagnosis. You can leave and return while a run is active; Diagnostic reconnects to it. Opening Diagnostic or reading these instructions does not start a run or spend credits.
4. 4If Quick check before we build your diagnosis appears, review the business type and select Looks good, show my diagnosis to continue.
5. 5When the report appears, read each capability area as observed evidence or an unknown with its source. A missing observation is not a negative judgment about the business.

The Diagnostic page reconnects to a run in progress. If a report exists, open it there and use History to review earlier runs. Re-run Diagnosis is a separate credit-consuming action shown with its current price, so review the existing result first.

If saved business details fail to load, use Retry loading business details before starting. If the run fails, follow the recovery shown on Diagnostic rather than assuming a report was created.