Prerequisites
Access to the third-party account you want to connect. Know which business the data belongs to and check which providers are currently available on the Integrations page.
Exact steps
- 1Open Workspace → Integrations ("Connect the data sources that make recommendations measurable").
- 2Find the provider. "Recommended" badges mark the integrations that matter most for this business.
- 3Press connect and authorize with the correct account: the business's account, not your personal one.
- 4Confirm the state shows Connected, and note the Last sync time. Use Sync Now if data looks stale, Change to re-authorize, and Disconnect to remove.
- 5For social accounts, verify the connected account actually owns the pages or profiles you plan to measure. Provider post URLs must be owned by the connected account.
Expected result
The integration shows Connected with a recent "Last sync", and its data can back measurements.
Troubleshooting
A provider marked Coming Soon or Shopify approval pending cannot be connected from this page yet. If a sync fails, the failure stays visible; re-authorize with Change rather than creating a duplicate connection. Provider read failures on integration-backed results stay visible and retry. They are not silently dropped.